Warranty Details

Coverage

This warranty is limited to the repair and/or replacement, at the discretion of A.JAFFE, of defective or non-compliant product. A.JAFFE shall not be responsible for the failure of the product to execute specified functions, damages such as missing stones or any other non-conformance caused by or attributable to: (a) any misuse of the product; (b) your neglect of, abuse of, or accident to, the product; (c) extreme wear and tear of the product; (d) work (including but not limited to sizing, setting stones, repairs, re-polish etc.) on the A.JAFFE product that has damaged or impacted A.JAFFE’s material or workmanship negatively; (e) any workmanship or repair work done by any party that is not an authorized retailer.

A.JAFFE does not provide services such as sizing or cleaning under your warranty. However, several A.JAFFE authorized retail partners offer you certain perks such as complimentary sizing for your first time and/or free cleanings.

A.JAFFE designs, crafts and distributes designer rings without center stones. Since we do not provide the center stone, A.JAFFE’s warranty does not apply to your center stone in the event it is lost or damaged at any time. A.JAFFE recommends that you always have an insurance policy in place to protect your center stone.

Process

In the very rare circumstance you do notice a defect in your ring; we strongly recommend you inform your authorized retailer from where the ring was purchased within 30 days of the receipt. The authorized retailer will contact A.JAFFE on your behalf to determine if the ring should be sent in to us for repair or if the ring will be repaired at the retail level. If the ring is sent to A.JAFFE, we will provide a full quality control inspection to determine the coverage.

A.JAFFE shall take immediate action under this warranty when the authorized retailer, with which you purchased the product, delivers the product to A.JAFFE with the following items enclosed: the product in question, legible proof of purchase showing receipt date and the A.JAFFE warranty card. A.JAFFE does not insure the product, or assume the risk of loss or damage whilst in transit.

Disclaimer

A.JAFFE AND ITS RETAILER SHALL NOT BE LIABLE FOR ANY OTHER DAMAGES, INCLUDING, BUT NOT LIMITED TO, DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES, WHETHER IN AN ACTION IN CONTRACT OR TORT (INCLUDING NEGLIGENCE AND STRICT LIABILITY), SUCH AS, BUT NOT LIMITED TO, LOSS OF ANTICIPATED PROFITS OR BENEFITS RESULTING FROM, OR ARISING OUT OF, OR IN CONNECTION WITH THE USE OF THE PRODUCT OR INABILITY TO USE THE SAME, EVEN IF A.JAFFE OR ITS DEALER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT WILL A.JAFFE OR ITS DEALERS TOTAL LIABILITY EXCEED THE PRICE YOU PAID FOR THE PRODUCT.